Recently Onswitch met with some clients at a local country pub. We have used it regularly in the past for meetings and evening events (it's a hard life!) however, we shall be using it considerably less in the future. Probably not at all.   When we arrived...

Not returning calls, being evasive and short when you finally do speak, forgetting important dates - it's clear that this relationship is coming to an end. Except this time it's about matters of health, not of the heart - your practice's relationship with your customers has...

Needing to book the eyes of Onswitch junior in for their annual health check, we recently contacted our local independent optician. We like to support community-based businesses wherever possible, and so we rang to make an appointment. Obviously his education comes first, and so we...

Onswitch Junior needs his teenage booster vaccinations. Ringing our local GP surgery, we are informed that appointments are only available between 9am and 5pm, Monday to Friday. When he is either at, or travelling home from, school. Taking time out of school does not appear to...

Team Onswitch have been on the road even more than usual of late. So far, so good. Until we got to Luton.   After a hard day's CPD, we just fancied a nice chilled glass of wine. Not an unreasonable request in a successful international chain of renowned hostelries. But...

Recently we've experienced the fall-out from a process gone wrong. A no-process, a nocess, if you will. At the dentists.   We like our dentist - he is not at all pushy and does not recommend unnecessary treatments or procedures. The practice sell all kinds of tooth...