Cx Congress
is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals working in animal health. The two-day event takes place every June, with practical content delivered by leading experts across four streams, from which attendees can ‘mix and match’ sessions to provide a bespoke CPD experience to match their individual learning objectives:
- Front desk
- Consulting
- Leading
- SQP / Farm
Click button below to buy tickets for the next event
Alison Lambert speaker sessions
Our illustrious founder is always in demand as a keynote speaker and expert in the customer experience, speaking at events and veterinary conferences around the world. A qualified vet with over thirty years’ experience in practice and business, Alison is also happy to take on consultancy projects, large or small.
If you would like to book Alison to speak at an event, or would like to discuss her availability for consultancy work, please click button below to request a call.
Testimonials
From our conversations with many of you in practice we have heard you say that discussing the cost of care can be tricky. Thats why we have launches the "Talking about care and discussing fees" course!
This workshop has been developed to support both customer care and clinical teams in discussing veterinary fees confidently and clearly with clients.
Topics covered will include:
• Why value matters
• Building trust and empathy through client communications
• Discussing cost – the importance of transparency and understanding
• How to demonstrate value, not just the price
• What happens when we don’t do it well
• Creating best-practice conversations about fees
Now taking bookings for the first course running in April!
onswitch.co.uk
We know that for many people working in veterinary practice, discussing the cost of care can be tricky. This workshop will give delegates practical skills needed to handle these conversations confide...Worth a revisit
It’s all about connection.
There is admin that clients can do for themselves and are happy to choose to do if they wish to
Then there is a moment when care needs to be curated and coproduced eg the collaborative moments
So make sure to connect at point of need eg when a client needs help to know what to do
There’s admin
And there’s the need to help and connect
Most folks still call
Typically there are 1000 calls managed per vet per month and maybe a few hundred app chats or online bookings
So most folks do call as they need your help
So remember the phone still counts!
#FirstContactResolution
#FirstCallResolution
#Train
#Measure
#Manage
onswitch.co.uk/index.php/telephone-skills-5-steps/
Thinking of opening a practice? Join us for our Open Your Own Practice course coming up in February!
In this course we explore what it takes from writing your business plan to launching and how to make your vision come to life. This two part course is delivered via Zoom on:
Part 1: Thursday 16th February 6pm-8:30pm
Part 2: Thursday 23rd February 6pm-8:30pm
Give us a call to book your place: 01476 565343 or email info@onswitch.co.uk