Boost Pet Health Plan Subscriptions
Not everybody feels confident selling pet health plans to clients and as a result their benefits often go unpromoted. Pet health plans are most successful when they sit comfortably within your practice’s range of services, with their many benefits clearly visible to clients. Membership levels peak when the plans speak for themselves, without the hard sell that deters both your team and your clients from discussion. This practical one-day pet health plan training course embeds the confidence and skills required to successfully communicate plans with owners at the reception desk, online and in the consult room.
Effective and Convenient Health Plan Training
Health plans are great for owners and their pets, as well as being very good for business. Compliance rates with routine preventative care improve when clients are members of a plan that spreads the cost of care throughout the year, providing convenience and peace of mind. Onswitch recommend that practices target a minimum of 15% of active client pet health plan membership – this training course will help everyone in your team feel more confident in discussing plan benefits with clients.
Topics covered in the health plan training day include:
- Why pet health plans are good for pets and their owners
- What pet owners want from your practice to help them take care of their pets
- When to talk about pet health plans
- Key messages about plans and what to say at each of the customer touch points:
- Online
- On the phone
- At the reception desk
- In the consult room
- In practice materials
Recommending Pet Health Plans
The benefits of plans should be reiterated to owners in client conversations with receptionists, nurses and vets, although it is important that the discussion is clearly focused on providing best care for the pet alongside convenience for the client – it should never feel like a hard sell or be shoehorned awkwardly in at an inopportune time. With the right vet health plan training your team will soon be confidently and naturally sharing the advantages of membership with clients and boosting plan take up.
Pet health plan training takes place onboard Bertha bus, Onswitch’s custom-fitted mobile training venue. The course runs from 10am to 4pm, with a hearty lunch and all the tea and coffee you can drink included. Bertha’s schedule takes her right around the UK every three months, so there is sure to be a date and a location that suits your team. However, in the unlikely event that you can’t find a convenient session, we can even bring Bertha to your practice for a bespoke private day with your team. Course content can be tailored to meet your specific training needs and focus on the unique challenges and opportunities that exist for your practice.
Every course attendee on the pet health plan training day will enjoy uniquely engaging and highly interactive training delivered by experienced and enthusiastic trainers who have all worked in veterinary practice themselves.
#First4Tickets
When you buy the #First4Tickets we can bring Bertha closer to your practice when we are in your area. This makes it easier for your team to get to their CPD day, but you will have to be quick as its only the first four tickets that gets this option!
To get #First4Tickets please call 01476 565 343 and speak with Carole or Danny in the Bertha Team.
From our conversations with many of you in practice we have heard you say that discussing the cost of care can be tricky. Thats why we have launches the "Talking about care and discussing fees" course!
This workshop has been developed to support both customer care and clinical teams in discussing veterinary fees confidently and clearly with clients.
Topics covered will include:
• Why value matters
• Building trust and empathy through client communications
• Discussing cost – the importance of transparency and understanding
• How to demonstrate value, not just the price
• What happens when we don’t do it well
• Creating best-practice conversations about fees
Now taking bookings for the first course running in April!
onswitch.co.uk
We know that for many people working in veterinary practice, discussing the cost of care can be tricky. This workshop will give delegates practical skills needed to handle these conversations confide...Worth a revisit
It’s all about connection.
There is admin that clients can do for themselves and are happy to choose to do if they wish to
Then there is a moment when care needs to be curated and coproduced eg the collaborative moments
So make sure to connect at point of need eg when a client needs help to know what to do
There’s admin
And there’s the need to help and connect
Most folks still call
Typically there are 1000 calls managed per vet per month and maybe a few hundred app chats or online bookings
So most folks do call as they need your help
So remember the phone still counts!
#FirstContactResolution
#FirstCallResolution
#Train
#Measure
#Manage
onswitch.co.uk/index.php/telephone-skills-5-steps/
Thinking of opening a practice? Join us for our Open Your Own Practice course coming up in February!
In this course we explore what it takes from writing your business plan to launching and how to make your vision come to life. This two part course is delivered via Zoom on:
Part 1: Thursday 16th February 6pm-8:30pm
Part 2: Thursday 23rd February 6pm-8:30pm
Give us a call to book your place: 01476 565343 or email info@onswitch.co.uk