What is it?
Our coaches and managers help practices train, measure and manage their teams every day – the customer experience is what we do
What will I get?
Access to some of the best speakers in the sector, passionate about improving the customer experience and with the skills to help you deliver
Why do I need it?
The customer experience is crucial to the success of your business – engaging your team with its principles is one of the most important steps you can take to help your business grow
Testimonials
The Veterinary Conference program has been released!
Alison looks forward to joining you - see what is on here!
Ed the cat joined a team for a workshop Alison was delivering on her Australian trip!
Always nice to have a furry friend join in, even to sit on the materials 🐱🐱
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou