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Cxclub. Our huge unique online CPD streaming library contains hundreds of hours of interactive customer experience learning resources for everyone in the team. One low monthly practice membership fee of just $20 + GST per person, per month unlocks access anytime, anywhere for up to ten people.
Testimonials
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou
Today we welcomed our first intake of graduates to our 7 Steps Consult Skills workshop!
Great to welcome new team members from across the country to the profession and support them in nailing the client experience in the consult room. Getting these key communication skills are so essential and important for careers.
We have now added a new date in December for the next graduate specific intake, check it out👇
Graduate Consult Skills - Onswitch
onswitch.co.uk
Graduate Consult Skills An interactive workshop to give you the skills and confidence to get the best out of your client communications. BOOK NOW Consult skills, for new and recent graduates First of ...This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.
Great to see the light bulb moments and as always there were plenty of post it notes!