Training & Courses

Whatever your coaching and training needs, Onswitch has the solution.

 

Our highly experienced team are able to deliver a wide range of coaching styles and formats, delivered remotely, via interactive online workshops.

5 STEPS
TELEPHONE SKILLS

7 STEPS
CONSULT SKILLS

One-way training:

Cxclub. Our huge unique online CPD streaming library contains hundreds of hours of interactive customer experience learning resources for everyone in the team. One low monthly practice membership fee of just $20 + GST per person, per month unlocks access anytime, anywhere for up to ten people.

Testimonials

Facebook

2 weeks ago

Onswitch

Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.

We covered a lot of ground and the journey starts well before the consult took place.

Start with the “Bit before you”

What has happened before you say hello?

Life is complex and we do need to know more about how owners end up in front of you.

Their journey matters,
Their start point matters,
And people care deeply about their pets.

Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️

#Onswitch
#BitBeforeYou
... See MoreSee Less

View on Facebook

1 month ago

Onswitch

This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.

Great to see the light bulb moments and as always there were plenty of post it notes!
... See MoreSee Less

View on Facebook

Twitter

Contact Us

1300 933 010

info@onswitchaustralia.com