A two-part interactive remote workshop to help you prevent predictable issues arising and equip you with the skills to manage conflict when it does occur.
What does this course cover?
This two-part interactive workshop will give delegates the confidence and competence to prevent most difficult issues arising, and will equip them with the skills to manage conflict when it does occur.
The course is an interactive workshop and is $595+gst for 5 hours of CPD split in two sessions.
This course is suitable for anyone in practice (clinical or non-clinical team members) as we all face difficult situations at different points.
This workshop will be run on Zoom. You will need to have sound, vision and a mic on your device as all delegates need to participate throughout.
The first workshop session explores the bigger picture of process and people:
- Where are the touchpoints on the customer journey that commonly cause issues?
- What do good and bad experiences look and feel like?
- Understanding the four aspects of difficult situations (you, the other person, patient and context)
Delegates then spend a week or so reflecting on learnings and refining their own practice, before returning for a second interactive online session. You will receive a personalised DISC report, highlighting unique innate communication preferences and styles so that you can tailor learnings to suit your own personality and circumstances.
In the second session we focus on handling the difficult situations when they do arise:
- How to deliver effective communication
- How to use tools such as KLARDOC
- Show you how to spot patterns and modify behaviours in order to prevent and pre-empt issues
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou
Today we welcomed our first intake of graduates to our 7 Steps Consult Skills workshop!
Great to welcome new team members from across the country to the profession and support them in nailing the client experience in the consult room. Getting these key communication skills are so essential and important for careers.
We have now added a new date in December for the next graduate specific intake, check it out👇
Graduate Consult Skills - Onswitch
onswitch.co.uk
Graduate Consult Skills An interactive workshop to give you the skills and confidence to get the best out of your client communications. BOOK NOW Consult skills, for new and recent graduates First of ...This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.
Great to see the light bulb moments and as always there were plenty of post it notes!