Welcome To Onswitch

We are proud to be recognised as a leading force in the understanding, training and delivery of the veterinary customer experience (Cx).


We make things happen, helping practices large and small around the globe put the customer at the heart of their business, driving improvements in team and client recruitment and retention, as well as boosting practice profitability.


Click below to see how we can help you and your team create a customer centred business.


During Covid-19 all our training courses are available remotely.



Onswitch’s core services cover four fundamental areas, and are instrumental to what they do


Call and Consult Coach


Coaching and training for individuals, teams and organisations


Speaker sessions at events and conferences and consultancy.

Established in 2001, our fundamental purpose has always remained the same – to inspire change and create customer-centred practice so that pets, horses and livestock receive the best care.


We passionately believe that improving the customer experience should always be the number one priority for veterinary practices and the animal healthcare industry. Only by fully understanding the customer journey can we make it better for the animal patients.


And once we make it better, together we can build sustainable businesses, motivated and stable teams, and a loyal client base.

What Our Customers Say

See what our customers say about us

Our Blog

Follow our latest news, updates and where we well be speaking next

Team Onswitch have been on the road even more than usual of late. So far, so good. Until we got to Luton.   After a hard day’s CPD, we just fancied a nice chilled glass of wine. Not an unreasonable request in a successful international......

We’ve been visiting the same dentist since forever. A private dentist, mind, so goodness knows how many pounds have been extracted from our purse in the name of whiter teeth over the years.   The Onswitch dental routine features regular teeth whitening, using a product......

What is Vet CPD? Veterinary Continuing Professional Development (Vet CPD) is the process by which vets continually maintain, improve and broaden their professional and personal skills and knowledge to ensure they remain professionally competent. In the UK, all practising vets must undertake a minimum of......

Car tyres – not the most exciting things to spend a couple of hundred pounds on, but quite important as routine expenditure goes. Even more important than haircuts apparently.   So when the Onswitch car passed its recent MOT with an urgent advisory comment to......


1 day ago


We know explaining that a beloved pet has passed away can be hard to do especially with children thats why we have our 'Missing My Pet' books giving you the this story to tell in the words of a 6 year old.

The book also comes with practical advise for parents making this time a little easier.

They are now live and available to shop on our website!

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5 days ago


This week Sophie C our General Manager has been to Cyprus for the MSPA (Mystery Shopper Providers Association) conference!

This was a great way to share experiences and new ideas so we can be the best and most up to date on our service delivery of our mystery shopping programme the Onswitch Index!

Many other MS providers from all around the world in different industries came together to talk about hot topics such as AI, reaching Gen Z, emotional intelligence and we hear there was even a bit of karaoke 😉
Because work-fun balance is key right?!

Sophie is also a bit cat lover and couldn’t resist documenting this friendly fellow at an evening dinner 🐱
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Contact Us

1300 933 010