One-way training:
Cxclub. Our huge unique online CPD streaming library contains hundreds of hours of interactive customer experience learning resources for everyone in the team. One low monthly practice membership fee of just $20 + GST per person, per month unlocks access anytime, anywhere for up to ten people.
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It's past the 10th of the month so your Onswitch Call Coaching results will have landed with you if you are subscribed!
Time to listen to your calls, review your report and re-focus the team.
What went well?
What needs to be done differently?
What support do the team need?
Message us if you'd like support materials to self review your Onswitch calls and we will email you them!
Remember, the phone remains the predominant touch point in the customer journey especially when owners are worried.
For those new to leading a team or are interested in fine-tuning their skills our Managing and Coaching Teams to Success course is for you!
Not only does this course come with a complementary team survey, and personality profile, delegates come away with 👇
- A deeper understanding of what motivates the people within their team
- Understanding different responses to change and how to apply this understanding when facilitating change
- How to deliver feedback on an individual level
- Understanding personality types and tailoring your communication effectively
- Setting goals and understanding how you will support your team to achieve them
Join us in February for our next intake! Dates for this interactive workshop are Thursday 6th and 13th February 10am-12:30pm
Happy New Year folks!
If you are goal setting for the year, remember there are 365 days not just January!
Have a balance between realistic goals and something to strive for! Consider the bigger picture of where you and your practice wants to be and achieve!
Could any of these be your goal?
1⃣ Keep COG's at X% per month
2⃣ Maintain a client NPS of X
3⃣ Get a Team NPS of X
4️⃣ Reach X of calls are answered every month
Whatever your goal is, have a plan on how you will achieve it. Who's involved and who's responsible for which part?
A goal doesn't happen by itself, a plan doesn't happen without implementation - do it as #OneVetTeam
Happy 2025!