Training & Courses

Whatever your coaching and training needs, Onswitch has the solution.

 

Our highly experienced team are able to deliver a wide range of coaching styles and formats, delivered remotely, via interactive online workshops.

5 STEPS
TELEPHONE SKILLS

7 STEPS
CONSULT SKILLS

One-way training:

Cxclub. Our huge unique online CPD streaming library contains hundreds of hours of interactive customer experience learning resources for everyone in the team. One low monthly practice membership fee of just $20 + GST per person, per month unlocks access anytime, anywhere for up to ten people.

Testimonials

  • Jackie Elsey, our Customer Care supervisor, receives the Index mystery shopper report each month. The charts are clearly presented, so it’s easy to see how we’ve done, compared both to recent months and to the national average in each measure…

    Willow Veterinary Centres

  • We use the Onswitch Index every month as an accurate and effective tool to randomly monitor the quality of our call answering. In this way we ensure that we maintain our high standards and can give the team appropriate feedback…

    Ian Stroud, Vet4Life

  • Thank you very much for the Mini Fixer Report – two have just come by post and they look really smart. I’ve put a keen member of the team on to it – she’ll look to action the recommendations…

    Anne Stewart, Robson and Prescott Vets

  • We’re always looking to further improve the service we give to our clients, – we pride ourselves on always going the extra mile, and our Mini Fixer is another tool to help us measure performance…

    Verity Johnson, Sandhole Veterinary Centre

  • The Fixer report weighed in at over 100 pages, detailing the findings of a range of research with clients, local owners and pet care businesses, as well as a comprehensive audit of four key aspects of our business…

    Jonathan Newman, Newman Watters Vets

  • Onswitch created and led a team session with us a few years back and I was really pleased with the results. Shaping our approach together, as to how we put the customer at the heart of everything we do, was so valuable…

    Adam Tjolle, Inglis Vets

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Onswitch

4 weeks ago

Onswitch

Ed the cat joined a team for a workshop Alison was delivering on her Australian trip!

Always nice to have a furry friend join in, even to sit on the materials 🐱🐱 ... See MoreSee Less

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Onswitch

2 months ago

Onswitch

Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.

We covered a lot of ground and the journey starts well before the consult took place.

Start with the “Bit before you”

What has happened before you say hello?

Life is complex and we do need to know more about how owners end up in front of you.

Their journey matters,
Their start point matters,
And people care deeply about their pets.

Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️

#Onswitch
#BitBeforeYou ... See MoreSee Less

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Contact Us

1300 933 010

info@onswitchaustralia.com