Consult Coach

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians, guiding you towards optimal client communication.

ConsultCoach

ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.

 

A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.

 

You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.

 

ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:

 

  • Tailored CPD investment in individual team members
  • Personalised opportunity to develop in the consult room
Badges

Why is it important?

Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.

 

ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:

 

  1. Prepare yourself
  2. Create a rapport
  3. Ask open questions
  4. Carry out an obvious pet examination
  5. Make recommendations
  6. Check understanding and signpost next steps
  7. Book the next appointment or contact

Testimonials

Facebook

10 hours ago

Onswitch

Another Tuesday comes around again

Time is flying as we head to the springtime

It’s a little brighter and #Shamii had a good look about today

He likes to sit on a car and peer at you all from a height

So what is he thinking today?

#OneVetTeam
#Cats
... See MoreSee Less

View on Facebook

1 day ago

Onswitch

The start of another week

And today we are inspired by a local food company Yummy

They deliver local produce to local communities

Onswitch HQ is based in Lincolnshire and we have seen this grow over the last year

The change in shopping habits,driven by covid, has been significant

The new ways to shop and buy goods and services has been profound and for many will be their “New Normal”

So as we enter the beginning of the end of covid lockdowns ( fingers crossed) now is the time to take stock of what is now normal and everyday in our veterinary world

What have owners learnt to do?
What have practices learnt to do?
What is now normal, that was rare pre covid?
What will stay post lockdown ?

All of these questions will drive systems and organisational changes, both for teams and clients

Examples such as pre pay and upfront payment for services that are now much more common

Subscription services for home delivered meds and food now so many options for clients

Drop off care Appointments with remote communications eg apps, web-chat and video consulting, again all embraced by clients

The role of the whole team in caring for clients , home working ,outbound calls and communications

The list goes on ....

So what will you keep from the last 12 months?
What new things have you done that have made a difference?

Have a great week

#OneVetTeam
... See MoreSee Less

View on Facebook

Twitter

And the link for @ISFMcats webinar https://icatcare.org/event/isfm-webinar-for-veterinary-professionals-free-access-the-kitten-opportunity/

Prepping sides for @ISFMcats session on kittens
First step is to invite them in when they call!
So first step is if they contact your practice via any means #Connect
#apps #webchat #call #offerAppointment 60% dont!
#care
#communicate
#connect

2

Done
Excellent organisation at Meres in Grantham for covid part 1
Simple
Sorted
Thankyou
#hadmyvaccine

Quite! https://twitter.com/onswitchltd/status/1364670437091930112

https://onswitch.co.uk/eschew-obfuscation-espouse-elucidation/
Blog pondering
#Communication #clarity

Load More...

Contact Us

01476 565343

info@onswitchaustralia.com