Ask Alison
There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.
In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“
Why do I need it?
Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:
- Opening a new practice
- Improving team performance (retention, morale, customer care delivery)
- Training telephone and consult skills
- Building practice values
- Boosting operational efficiencies
But really, anything goes. If you need help, just ask.
How does it work?
Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.
Something of a non-executive director role, if you like.
An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.
What will happen?
In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.
Testimonials
🎓 Have a new or recently qualified graduate among the team?
We are welcoming specifically new and recently qualified graduates onto both our 7 Steps consulting skills in September and our Managing Difficult Situations course in December.
Delivered by Alison Lambert, these courses will allow new graduates to come together learning how to nail their consult room experience, communicate well with owners and know how to have tricky conversations when they do arise.
We know that adopting the 7 Steps framework is good for pets, good for owners, the clinician and the practice! We also know it is great for giving graduates confidence in running consultations and by attending the difficult situations workshop too, allows them to have the toolkit of skills as they embark on their career with you.
Our graduate specific intake of the 7 Steps Course is running in two parts via zoom on:
Part 1: Wednesday 11th September 10am-12:30pm
Part 2: Wednesday 25th September 10am-12:30pm
Our Difficult situations course is running again in two parts via zoom on:
Part 1: Tuesday 3rd December 9am-11:30pm
Part 2: Tuesday 10th December 9am-11:30pm
Delegates will have the option to join a WhatsApp group to give them additional community and support.
Book your place today!
Over the last week the Onswitch team have been on the move delivering multiple team workshops, consultancy days, a site visit and senior team meetings!
Lots of post it notes, stories, sharing of experience and journeys 👏
Reignite your client experience on the phone in just 5 Steps with our 5 Steps Telephone Skills!
Delegates will get a deeper understanding of the client journey and why their role matters in connecting patients to clinicians.
Practice's see an improvement in their overall client experience on the phone, engagement with owners and appointment offer rates.
Join us in August for our next intake!
Telephone Skills – 5 Steps - Onswitch
onswitch.co.uk
Telephone Skills - 5 Steps A tried and tested 5-step process to help practices deliver an excellent customer experience over the telephone. BOOK A COURSE 5 STEPS TELEPHONE SKILLS WHAT DOES THIS COURSE...