Ask Alison
There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.
In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“
Why do I need it?
Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:
- Opening a new practice
- Improving team performance (retention, morale, customer care delivery)
- Training telephone and consult skills
- Building practice values
- Boosting operational efficiencies
But really, anything goes. If you need help, just ask.
How does it work?
Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.
Something of a non-executive director role, if you like.
An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.
What will happen?
In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.
Testimonials
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou
Today we welcomed our first intake of graduates to our 7 Steps Consult Skills workshop!
Great to welcome new team members from across the country to the profession and support them in nailing the client experience in the consult room. Getting these key communication skills are so essential and important for careers.
We have now added a new date in December for the next graduate specific intake, check it out👇
Graduate Consult Skills - Onswitch
onswitch.co.uk
Graduate Consult Skills An interactive workshop to give you the skills and confidence to get the best out of your client communications. BOOK NOW Consult skills, for new and recent graduates First of ...This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.
Great to see the light bulb moments and as always there were plenty of post it notes!