Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“

Why do I need it?

Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:

  • Opening a new practice
  • Improving team performance (retention, morale, customer care delivery)
  • Training telephone and consult skills
  • Building practice values
  • Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.

Something of a non-executive director role, if you like.

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

What will happen?

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

Testimonials

1 day ago

Onswitch

www.surveymonkey.co.uk/r/ISFM

Please help us help ISFM to understand what you like about their cat education programmes

So this is a short survey and will be used to help ISFM plan their support for you in different and better ways

So please take a few minutes to fill this short survey in and share with colleagues

All your feedback will really help ISFM

Thankyou and please share 🐱

#cats #OneVetTeam #Shamii
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2 weeks ago

Onswitch

So the weekend debate today all about
“Grab and go” payments now being trialled by more mainstream retailers
Reported in the iPaper today

So basically you walk in and you walk out with your goods or services
No transaction moment
No tills
No stop to pay
No wait to pay
No call back to pay

So yes you walk in and you walk out with your goods

Of course you are paying as you have self selected on the way in to pay on the way out via the magic of available tech!

So we the profession need a new story about payment

“You wouldn’t expect to go to Tesco and walk out without paying would you? “
That well known Vet team story!

So we the profession have to sort our pre pay process

Pay up front
Agree to pay
Subscribe for all care
Whatever it may be

As when customers embrace “Grab & Go” the profession will need to embrace this simplification on the customer journey too

We need to talk about payment process
Make it clearer
Simpler
More transparent
Easier

What do you think?

Have a peaceful weekend

#OneVetTeam
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If you have a moment, we'd appreciate hearing your thoughts! https://twitter.com/OnswitchLtd/status/1450535452432343047

https://www.surveymonkey.co.uk/r/ISFM
We are helping @ISFMcats understand what works for folks when choosing CPD and memberships
Please fill in this short survey and share with colleagues @iCatCare
Thankyou #Cats #OneVetTeam

Just come across this and it is not OK to mock what is a very serious issue across society and in our own profession
Those who mock just do not get it.
Anonymous posting hides open debate too
Debate, discuss and learn
#OneVetTeam

@OpenRoomEvents speaking at an actual event w real people
Weird feeling
VetForumUK talk all about expecting different results when you keep doing the same stuff
So think clients & team
Things you want to be different but you keep doing same stuff
#VetForumUK #OneVetTeam

2

Reviewing Team Track feedback reports
The team free hand comments what we need to do “more of”
This one struck home
It’s all about people always has been
And now more than ever we must invest in people not just shiny kit & equipment
Ask your team
https://onswitch.co.uk/team-track/

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Contact Us

01476 565343

info@onswitchaustralia.com