Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“

Why do I need it?

Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:

  • Opening a new practice
  • Improving team performance (retention, morale, customer care delivery)
  • Training telephone and consult skills
  • Building practice values
  • Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.

Something of a non-executive director role, if you like.

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

What will happen?

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

Testimonials

4 weeks ago

Onswitch

The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year

Thankyou to all for making our working days a pleasure

See you in 2022

#OneVetTeam
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1 month ago

Onswitch

So looking ahead to 2022 ( how did that come around so quickly?)

Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!

Something quite special about the idea of a fresh start and a new page

Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!

2021 has been an intetesting year for all

We have learnt to do old things in new ways.
We have learnt many new things.

And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes

With all the “new ways” of doing everything in life we must always remember the role of people

It’s all about people

People who are in the team caring for patients and owners

And

People who are the clients who need your care, live with the patients , and pay the bills

So this weekends pondering

Whatever 2022 brings it will always have #People at the heart of it

After all we can only achieve good patient outcomes when we work with the people who live with them

#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
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1 month ago

Onswitch

Team Onswitch are having a day off today

A Spa day and rest at The Grange Spa

So if you need us today we will get back to you next week

We are taking some rest and time out

“Take rest ; a field that has rested gives a bountiful crop”

Ovid
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@OnswitchLtd This piece is fantastic, thank you for sharing!

This is so important for all in the veterinary sector too
#Empathy

Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam

Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen

https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/

No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607

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Contact Us

01476 565343

info@onswitchaustralia.com