Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“

Why do I need it?

Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:

  • Opening a new practice
  • Improving team performance (retention, morale, customer care delivery)
  • Training telephone and consult skills
  • Building practice values
  • Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.

Something of a non-executive director role, if you like.

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

What will happen?

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

Testimonials

4 days ago

Onswitch

Been a very busy few weeks .. and very hot!

Team Onswitch have been in practices facilitating and training over the last few weeks … all over the world … a few photos attached and as always helping paws from the practice cat!

In practice team sessions work well and can be a really good way to help teams learn together

Post covid the options of Zoom workshops, online learning and in practice workshops means plenty of options to choose from to learn together as a team

So check out the info and we look forward to helping you soon

#OneVetTeam
#teamonswitch

onswitch.co.uk/inpracticetraining/
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2 months ago

Onswitch

Alison has been in Bulgaria with Small Animal Vet colleagues from across Bulgaria

It’s great to meet and chat with folks who care for patients in other countries and we all learn something from this knowledge sharing

The local beer is very good and much needed after 4 hours of lectures about caring for people with pets to get to good patient outcomes

It’s also quite a bit warmer than the U.K. usually is !

So big thank you to the BASAV for the invitation and hospitality and thank you to the translators for making it possible

And thank you to BSAVA and WSAVA for enabling attendees to access the invaluable BSAVA Manuals on line…. Make sure you look at the Practice Management one - (needs a refresh Carole Clark and Marion Chapman !)

#Collaborative
#OneVetTeam
#Colleagues
#PatientOutcomes
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2 months ago

Onswitch

So it’s a been a busy few weeks for Team Onswitch

And we took a break from social space as quite frankly we had stuff to do!

The world has opened up and all the conferences and projects and research are all happening at the same time !

So here is a taster of the recent congresses from around the world

It’s been good to be face to face again and it has added to the virtual connections, so a new world of fusion learning and debate

Learning is now more accessible with online and remote formats, so made us think about what is the point of an attendance event?

Discussed today at the Proveto Utrecht Vet event - great fun as always

So if a speaker ( in this case Alison ) is actually there ,what is the reason to go and listen versus doing a webinar or online lecture ?

Our view is it’s about the stuff you didnt know you needed to know - the new thoughts, ideas and the deep meaningful and controversial stuff

Face to face means we can debate in a safe space those topics that are never in the webinars as you can’t get the deep connection to robustly debate issues

After all what’s the point of hearing the same stuff again and again and again

Face to face is more focussed and stimulates debate and questions

Well that’s our view … what’s yours?

Why attend an event at all?

#OneVetTeam
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Help with a Short survey-6 minutes 57seconds-about available referral options for U.K. Pet vets today

If you can fill in would be much appreciated - 🙏👍

Interesting data so far … sounds like a lot going on!
Thanks in advance
#OneVetTeam https://www.surveymonkey.co.uk/r/ReferralAug22

@OnswitchLtd @pru_west @BritishVets @theRCVS Fabulous 😊

interesting debate @BritishAcademy_
New word “Contestation”
vet team - client interactions part of much wider social backdrop @pru_west that about right ?
So it’s not about “us” the vet folks being special -it’s a society thing
We must look outwards,see wider view &change

So question @pru_west What can Vets in practice do now to help change this situation?
What role @BritishVets @theRCVS
Words matter
#FewerWordsBetterSaid
Still at hairdressors!

Tuned in to @BritishAcademy_ 3 days of fascinating sessions … at the hairdressers!
@pru_west enjoying the session about vaccine hesitancy
#Learning

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Contact Us

01476 565343

info@onswitchaustralia.com