What is it?
Quantification of team morale and a robust measurement of individual attitudes and engagement, either as a one-off measure or a bi-annual process
What will I get?
A bespoke report detailing how your team compare with the UK practice averages on 12 key measures of engagement, as defined by Gallup
Why do I need it?
Collecting feedback from the team on standard questions allows any shifts in engagement levels to be identified and addressed early, as well as enabling comparative tracking over time
Testimonials
All done #covidvacccine
We have a fully vaccinated Alison so we can let her out now to socialise and travel and go into kennels!
So intriguing to see the handout ALL folks were given pre vaccination on arrival by the “meet & greet” team
All the vaccine info explaining what it is and what might happen
Total transparency.
Clarity of risk.
Effective way to show that there are “Very Common” side effects and 1 in 10 of you will feel feverish sick and off colour - correct!
“Common” may affect 1 in 10
“uncommon” may affect 1 in a 100
“Rare” 1 in 1000
and then “Not known”
So very clear and in plain English - the rest is gobbledygook and tech blah blah blah - this bit however is very clear
So made us think
What do we give owners about vaccines and medications or ops we do?
Do we give them something pre procedure eg a document or email or reference?
One thing, if anything, has changed during covid is health literacy has become better
Folks talk about risk and benefit more
Conversations about vaccine are more common and so understanding of consequences are more talked about
It’s a public debate and we must work with the upswing in understanding, not fight it
So #WeekendDebate do we need to give a resource to clients for all meds, vaccines and procedures pre event so risks are known and can be discussed more openly ?
What do you think?
If you don’t think it’s needed, why not?
If you think it is needed, why?
Surely clarity of communication is all about trust
And trust means we can work with our customers even when things don’t quite go according to plan
Isn’t that honest?
Isn’t that fair?
Isn’t that what we need to do to have these risk conversation pre event rather than explaining what happened post event?
So over to you ...... what do you reckon?
Have a peaceful weekend
#OneVetTeam
#SoreArm
#1in10
We had a lovely surprise today at HQ today
Thankyou
We talk to lots of people, about lots of things and there is always a moment of connection and this chat was about communicating with flags!
So it’s fascinating to see how messages can be sent with images eg flags when on the high seas
Fascinating
It works well when everyone uses the same language
Flags work well as a common language and is understand by all using it
Therein lies a challenge in veterinary care, as we often speak one language “VetSpeak” and our clients often speak another “PlainEnglish”
So working to speak the same language is key for patient outcomes
It’s about finding that understanding just like flags!
#OneVetTeam
#VetSpeak
#Thankyou
Tuesday has been wet and miserable and #Shamii has basically stayed in all day
And he looks a bit grumpy
He is 10 years old now and looks it today
Bless him
So what do you think he is saying today!
#Shamii
#cats
#OneVetTeam
This!
And this again
we are an ecosystem of #people
Clients and team
We cannot get to optimal patient outcomes without a collaborative approach with clients
We are a people business those people just happen to have animals in their lives #empathy #embrace #engage #OneVetTeam
#ShowTheSalary great campaign to help get clarity & transparency of pay
Vet Sector has so many “ competitive salaries” or “excellent pay” or “commensurate to experience ”
Just put the pay scale on the ad!
When this happens it is transparent
It helps
https://showthesalary.com/about/
This thread is worth a read, such wise words
The veterinary profession may well be a similar situation
Or maybe that’s a #VintageVet with thick skin speaking
Thankyou for your thoughts
#Ponder
#reflect
#wisdom