Why Team Track?
Understanding why team members wish to join you and want to leave you is the biggest single priority for a veterinary practice today. And for this reason, team engagement and understanding the reality of the team experience is an essential Key Performance Indicator.
Onswitch analyse all the responses submitted by managers, vets, nurses and customer care colleagues to produce a bespoke TeamTrack report, highlighting performance in each of twelve measures of engagement, along with five ‘three words’ summary charts and a team NPS score.
What will I get?
The Onswitch TeamTrack survey contains four elements:
1. Twelve questions inspired by the Gallup Q12 survey, used across the world in businesses large and small. The wording and order of the twelve questions have been crafted to return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time
2. Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues. Using their own language allows team members to honestly describe the practice, and word clouds are created by bringing together everyone’s answers visually. Representing all the three words given proportionately in size according to the frequency of mentions allows key themes to stand out
3. Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions
4. TX Score. The Team Experience Score, TX Score, is inspired by the internationally recognised tool NPS. This process works by asking people how likely they are to recommend their workplace as a great place to work to their professional colleagues. They allocate a score on a 0 to 10 scale with promoters score 9 or 10 and would actively recommend, whilst detractors score between 0 and 6 and would definitely not recommend. Passives who score 7 or 8 are discounted and the percentage of detractors is subtracted from the percentage of promoters, to give a final NPS rating. The latest national average NPS rating for UK veterinary practice is -6.
From this we provide you with a report with your teams’ findings along with recommendations of what to do NOW, SOON and LATER to improve your Team Experience (TX) and work towards a strong employer brand.
Next steps:
NOW: Purchase TeamTrack today.
SOON: Within 24 hours Onswitch Team will send you your personal survey link for you to distribute among your team and start the process.
LATER: The Onswitch will provide you with your final report capturing the Team Experience findings and our recommendations.
Testimonials
The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year
Thankyou to all for making our working days a pleasure
See you in 2022
#OneVetTeam
So looking ahead to 2022 ( how did that come around so quickly?)
Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!
Something quite special about the idea of a fresh start and a new page
Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!
2021 has been an intetesting year for all
We have learnt to do old things in new ways.
We have learnt many new things.
And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes
With all the “new ways” of doing everything in life we must always remember the role of people
It’s all about people
People who are in the team caring for patients and owners
And
People who are the clients who need your care, live with the patients , and pay the bills
So this weekends pondering
Whatever 2022 brings it will always have #People at the heart of it
After all we can only achieve good patient outcomes when we work with the people who live with them
#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
Team Onswitch are having a day off today
A Spa day and rest at The Grange Spa
So if you need us today we will get back to you next week
We are taking some rest and time out
“Take rest ; a field that has rested gives a bountiful crop”
Ovid
@OnswitchLtd This piece is fantastic, thank you for sharing!
This is so important for all in the veterinary sector too
#Empathy
Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam
Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen
https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/
No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607