Competitor Index

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

What is it?

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

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What will I get?

Six clear and concise charts quantifying service levels in key parameters of customer care.

Why do I need it?

Understanding where local practices are doing well (and not so well) allows you to target marketing communications effectively and gain competitive advantage.

CALL COACHING
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INDEX CHALLENGE
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INTERPRETING INDEX RESULTS

Find all our available training courses here!

Testimonials

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4 weeks ago

Onswitch

The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year

Thankyou to all for making our working days a pleasure

See you in 2022

#OneVetTeam
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1 month ago

Onswitch

So looking ahead to 2022 ( how did that come around so quickly?)

Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!

Something quite special about the idea of a fresh start and a new page

Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!

2021 has been an intetesting year for all

We have learnt to do old things in new ways.
We have learnt many new things.

And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes

With all the “new ways” of doing everything in life we must always remember the role of people

It’s all about people

People who are in the team caring for patients and owners

And

People who are the clients who need your care, live with the patients , and pay the bills

So this weekends pondering

Whatever 2022 brings it will always have #People at the heart of it

After all we can only achieve good patient outcomes when we work with the people who live with them

#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
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1 month ago

Onswitch

Team Onswitch are having a day off today

A Spa day and rest at The Grange Spa

So if you need us today we will get back to you next week

We are taking some rest and time out

“Take rest ; a field that has rested gives a bountiful crop”

Ovid
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Twitter

@OnswitchLtd This piece is fantastic, thank you for sharing!

This is so important for all in the veterinary sector too
#Empathy

Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam

Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen

https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/

No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607

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Contact Us

01476 565343

info@onswitchaustralia.com