Competitor Index

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

What is it?

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

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What will I get?

Six clear and concise charts quantifying service levels in key parameters of customer care.

Why do I need it?

Understanding where local practices are doing well (and not so well) allows you to target marketing communications effectively and gain competitive advantage.

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INTERPRETING INDEX RESULTS

Find all our available training courses here!

Testimonials

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3 days ago

Onswitch

Alison has returned from her Australia trip! ✈️

Alison has thoroughly enjoyed connecting with teams across different parts of Australia, meeting new and familiar faces and sharing learnings.

Lots of post it notes, 'Now, Soon, Later' recommendations and smiles!

Sometimes it can be so exciting to get started with change or implementing new learnings and at the same time hard to prioritise. At Onswitch use this framework to stay focused: Now, Soon, Later!

Enjoy!
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5 days ago

Onswitch

For those of you subscribed to our Onswitch Index you will have just received your results! So what went well?

📞 Did you answer all calls on the first attempt?
🫶 Did you give empathy?
😻 Did you care before cost?
🐴🐱🐶 Did you offer to see the patient?

What do you need to do differently?

Use the measurement to coach the team and deliver a great #CX
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Contact Us

01476 565343

info@onswitchaustralia.com