Competitor Index

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

What is it?

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

Badges

What will I get?

Six clear and concise charts quantifying service levels in key parameters of customer care.

Why do I need it?

Understanding where local practices are doing well (and not so well) allows you to target marketing communications effectively and gain competitive advantage.

CALL COACHING
SIGN OFF

INDEX CHALLENGE
FORM

INTERPRETING INDEX RESULTS

Find all our available training courses here!

Testimonials

Facebook

Twitter

3 months ago

Onswitch

Worth a revisit

It’s all about connection.

There is admin that clients can do for themselves and are happy to choose to do if they wish to

Then there is a moment when care needs to be curated and coproduced eg the collaborative moments

So make sure to connect at point of need eg when a client needs help to know what to do

There’s admin

And there’s the need to help and connect

Most folks still call
Typically there are 1000 calls managed per vet per month and maybe a few hundred app chats or online bookings

So most folks do call as they need your help

So remember the phone still counts!

#FirstContactResolution
#FirstCallResolution

#Train
#Measure
#Manage

onswitch.co.uk/index.php/telephone-skills-5-steps/
... See MoreSee Less

View on Facebook

5 months ago

Onswitch

Thinking of opening a practice? Join us for our Open Your Own Practice course coming up in February!

In this course we explore what it takes from writing your business plan to launching and how to make your vision come to life. This two part course is delivered via Zoom on:
Part 1: Thursday 16th February 6pm-8:30pm
Part 2: Thursday 23rd February 6pm-8:30pm

Give us a call to book your place: 01476 565343 or email info@onswitch.co.uk
... See MoreSee Less

View on Facebook

Twitter

Contact Us

01476 565343

info@onswitchaustralia.com