Competitor Index

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

What is it?

A one-off collection of data measuring the performance of your chosen competitors in all the key elements of telephone customer care

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What will I get?

Six clear and concise charts quantifying service levels in key parameters of customer care.

Why do I need it?

Understanding where local practices are doing well (and not so well) allows you to target marketing communications effectively and gain competitive advantage.

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INTERPRETING INDEX RESULTS

Find all our available training courses here!

Testimonials

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18 hours ago

Onswitch

Welcome to another week
To start us all off with a smile here is Kato the happy Labrador and a pile of leaves
#happiness
#Labrador
#leaves
#OneVetTeam
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2 days ago

Onswitch

Made it!
The GreenCross Symposium well underway and Alison was on time inspite of the #clocksback
#OneVetTeam
#smallworld
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2 days ago

Onswitch

So tonight the clocks go back so we get an extra hour of 2020!

This time change may yet prove to be a challenge to Alison as she is speaking at an Australian conference at 11.30 am AEDT, which is just when the clocks go back here.

Who knew there are two 1 am ‘s?

So it could be 1 am or 2 am as they are the same time now for this one night only!

Just hoping the Congress link has this covered😂

But as we always say “Hope isn’t a good strategy!”

So plan B is assume the earliest time and be there an hour early

So clocks fall back folks

#OneVetTeam
#ClocksBack
#HopeIsntAGoodStrategy
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Twitter

Worth a read all about subscription services
It’s not about health plans and schemes or programmes or plans it’s a veterinary care subscription
We just dont call it that yet!
#OneVetTeam #Subscription

Just to let you know, made the event in spite of the time change
Crazy weekend but all good
#onevetteam #SmallWorld

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Clocks go back tonight
So there are two 1 am slots who knew!!
Alison is speaking at an Australian conference at 1 am UK ... but now there are two of them!
So assuming all the tech works & will account for this
#ClocksGoBack
#OneVetTeam
#TimeZones
#CustomerExperience #Cx

A great read
When times are so tough & many industries in challenging times it’s good it see good news
Note the role of customer insights
If you see a trend go listen and see what’s going on
Vet sector is seeing growth in demand for many, some are not seeing it at all Why? #cx

Building Good memories helps patient care
We need clients to remember what they have to do when they get home
Building better Memories Online, on phone& in consult room all helps
Great team training this am for a Sydney practice #cx #Memories #Communication #plan #Learn

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01476 565343

info@onswitchaustralia.com