Consult Coach

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians, guiding you towards optimal client communication.

Consult Coach

ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.

 

A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.

 

You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.

 

ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:

 

  • Tailored CPD investment in individual team members
  • Personalised opportunity to develop in the consult room

 

Consult Coach is available for $250+gst per individual consultation reviewed.

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Why is it important?

Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.

 

ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:

 

  1. Prepare yourself
  2. Create a rapport
  3. Ask open questions
  4. Carry out an obvious pet examination
  5. Make recommendations
  6. Check understanding and signpost next steps
  7. Book the next appointment or contact

Testimonials

  • Jackie Elsey, our Customer Care supervisor, receives the Index mystery shopper report each month. The charts are clearly presented, so it’s easy to see how we’ve done, compared both to recent months and to the national average in each measure…

    Willow Veterinary Centres

  • We use the Onswitch Index every month as an accurate and effective tool to randomly monitor the quality of our call answering. In this way we ensure that we maintain our high standards and can give the team appropriate feedback…

    Ian Stroud, Vet4Life

  • Thank you very much for the Mini Fixer Report – two have just come by post and they look really smart. I’ve put a keen member of the team on to it – she’ll look to action the recommendations…

    Anne Stewart, Robson and Prescott Vets

  • We’re always looking to further improve the service we give to our clients, – we pride ourselves on always going the extra mile, and our Mini Fixer is another tool to help us measure performance…

    Verity Johnson, Sandhole Veterinary Centre

  • The Fixer report weighed in at over 100 pages, detailing the findings of a range of research with clients, local owners and pet care businesses, as well as a comprehensive audit of four key aspects of our business…

    Jonathan Newman, Newman Watters Vets

  • Onswitch created and led a team session with us a few years back and I was really pleased with the results. Shaping our approach together, as to how we put the customer at the heart of everything we do, was so valuable…

    Adam Tjolle, Inglis Vets

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Onswitch

2 months ago

Onswitch

Ed the cat joined a team for a workshop Alison was delivering on her Australian trip!

Always nice to have a furry friend join in, even to sit on the materials 🐱🐱 ... See MoreSee Less

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Contact Us

01476 565343

info@onswitchaustralia.com