Consult Coach
ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.
A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.
You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.
ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:
- Tailored CPD investment in individual team members
- Personalised opportunity to develop in the consult room
Consult Coach is available for $250+gst per individual consultation reviewed.
Why is it important?
Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.
ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:
- Prepare yourself
- Create a rapport
- Ask open questions
- Carry out an obvious pet examination
- Make recommendations
- Check understanding and signpost next steps
- Book the next appointment or contact
Testimonials
It's past the 10th of the month so your Onswitch Call Coaching results will have landed with you if you are subscribed!
Time to listen to your calls, review your report and re-focus the team.
What went well?
What needs to be done differently?
What support do the team need?
Message us if you'd like support materials to self review your Onswitch calls and we will email you them!
Remember, the phone remains the predominant touch point in the customer journey especially when owners are worried.
For those new to leading a team or are interested in fine-tuning their skills our Managing and Coaching Teams to Success course is for you!
Not only does this course come with a complementary team survey, and personality profile, delegates come away with 👇
- A deeper understanding of what motivates the people within their team
- Understanding different responses to change and how to apply this understanding when facilitating change
- How to deliver feedback on an individual level
- Understanding personality types and tailoring your communication effectively
- Setting goals and understanding how you will support your team to achieve them
Join us in February for our next intake! Dates for this interactive workshop are Thursday 6th and 13th February 10am-12:30pm
Happy New Year folks!
If you are goal setting for the year, remember there are 365 days not just January!
Have a balance between realistic goals and something to strive for! Consider the bigger picture of where you and your practice wants to be and achieve!
Could any of these be your goal?
1⃣ Keep COG's at X% per month
2⃣ Maintain a client NPS of X
3⃣ Get a Team NPS of X
4️⃣ Reach X of calls are answered every month
Whatever your goal is, have a plan on how you will achieve it. Who's involved and who's responsible for which part?
A goal doesn't happen by itself, a plan doesn't happen without implementation - do it as #OneVetTeam
Happy 2025!