Ask Alison
There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.
In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“
Why do I need it?
Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:
- Opening a new practice
- Improving team performance (retention, morale, customer care delivery)
- Training telephone and consult skills
- Building practice values
- Boosting operational efficiencies
But really, anything goes. If you need help, just ask.
How does it work?
Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.
Something of a non-executive director role, if you like.
An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.
What will happen?
In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.
Testimonials
This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.
Great to see the light bulb moments and as always there were plenty of post it notes!
We love Daniel Kahneman's work, one quote we love:
"We can be blind to the obvious, and we are also blind to our blindness"
Sometimes stepping back and reviewing can give us a different view. 🙌
We have all heard about the rise of AI, so we decided to do a test...
We asked for a Facebook post about one of our favourite topics the importance of the phone client experience - here's how it went...
Request:
Produce a Facebook status about the benefits of {{a great phone client experience}}.
Here's what was suggested:
Hey everyone! 📱 When you have a great phone client experience, it makes your day so much better! It's all about feeling heard, understood, and supported. Let's spread the love for amazing phone customer service! 🌟👏🏻
What do we think?
Not quite the tone for us but a start.
Does AI have a place in your practice?
Will it help or hinder you?