What is it?
Simple but effective tools to help you deal effectively with problems and issues, strengthening bonds with clients. Suitable for all members of the practice team.
What will I get?
Memorable CPD onboard Bertha, the Onswitch training bus: 10am-4pm with lunch, refreshments and an engaging, interactive day of CPD. Personalised DISC report.
Why do I need it?
By understanding how personalities and communication styles differ you can manage any situation calmly and effectively, removing stress and improving relationships
#First4Tickets
When you buy the #First4Tickets we can bring Bertha closer to your practice when we are in your area. This makes it easier for your team to get to their CPD day, but you will have to be quick as its only the first four tickets that gets this option!
To get #First4Tickets please call 01476 565 343 and speak with Carole or Danny in the Bertha Team.
It's past the 10th of the month so your Onswitch Call Coaching results will have landed with you if you are subscribed!
Time to listen to your calls, review your report and re-focus the team.
What went well?
What needs to be done differently?
What support do the team need?
Message us if you'd like support materials to self review your Onswitch calls and we will email you them!
Remember, the phone remains the predominant touch point in the customer journey especially when owners are worried.
For those new to leading a team or are interested in fine-tuning their skills our Managing and Coaching Teams to Success course is for you!
Not only does this course come with a complementary team survey, and personality profile, delegates come away with 👇
- A deeper understanding of what motivates the people within their team
- Understanding different responses to change and how to apply this understanding when facilitating change
- How to deliver feedback on an individual level
- Understanding personality types and tailoring your communication effectively
- Setting goals and understanding how you will support your team to achieve them
Join us in February for our next intake! Dates for this interactive workshop are Thursday 6th and 13th February 10am-12:30pm
Happy New Year folks!
If you are goal setting for the year, remember there are 365 days not just January!
Have a balance between realistic goals and something to strive for! Consider the bigger picture of where you and your practice wants to be and achieve!
Could any of these be your goal?
1⃣ Keep COG's at X% per month
2⃣ Maintain a client NPS of X
3⃣ Get a Team NPS of X
4️⃣ Reach X of calls are answered every month
Whatever your goal is, have a plan on how you will achieve it. Who's involved and who's responsible for which part?
A goal doesn't happen by itself, a plan doesn't happen without implementation - do it as #OneVetTeam
Happy 2025!