What is ConsultCoach?
ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.
A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against the Onswitch 7 Steps.
You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.
ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:
- Tailored CPD investment in individual team members
- Personalised opportunity to develop in the consult room
Why is it important?
Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.
ConsultCoach uses the Onswitch 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:
1. Prepare yourself
2. Create a rapport
3. Ask open questions
4. Carry out an obvious pet examination
5. Make recommendations
6. Check understanding and signpost next steps
7. Book the next appointment or contact
A report detailing percentage ratings for each of the 7 Steps, assessing clarity and consistency of communication
Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance