Cx Congress Collection, Plus Cx Congress 2020
$499.00 Plus GST
- Over 1250 Hours CPD
- Non clinical content suitable for the front desk team, managers and leaders, SQP’s and the consulting team
- Content from 2015-2020 Cx Congress’
- Topics include:
– Marketing: Online Webchat, How The User Experience Affects Cx, Why Emails Matter, The Online Cx
– Money: Fixed Pricing Strategies, Making Money Conversations Go Well
– The Customer Experience: Getting the PSS Customer Service Award, Small Changes That Make a BIG Difference, Using Rapport, Cx For Cat Owners,
– Team Management: Making Culture a Part of Your Cx, Welcoming and Training New Reception Team Members, Managing a Mobile Team, Understanding Different Types Of People
– Euthanasia Experience: The Final Consult, Caregiver Burden, Mapping the Euthanasia Experience
– The Consult Experience: For Elderly Clients, Making a Consult Memorable, Making the Most of Nurse Consults, Providng a Great Dental Experience, The Consult Experience For The Blind Community
– Equine Care: Maintaining A Great Experience When The Horse Is Hospitalised, Understanding Horse Owners, Cx For Horse Owners On The Phone
