When you’re managing a busy practice, routinely measuring service quality can sometimes be low down on the priority list. Yet unless you can quantify the customer experience provided by the team at every touch point of the client’s journey to and through the practice, how will you know if footfall and active client numbers are falling? And crucially, how will you find out early on what you need to do to address it?
Onswitch offer two essential and cost effective measurement tools that make it easy to monitor and improve client and patient outcomes. With robust, accurate and rapid feedback loops in place, you can ensure that the customer experience you provide is the very best it can be, every day, no matter who is answering the phones or staffing the consult rooms.
Testimonials
We've just added a new course date for our 7 Steps Consult skills workshop!
We watch a lot of consultations and a common theme is, structure structure structure!
This course will help you develop structure to your consultation, let owners feel they've been listened to and make use of those clinical minutes.
This is also a great one to support team members stick to timing and communication techniques so join us in March for your next workshop!
Open to both vets and consulting nurses 🩺
7 Steps Consult Skills - Onswitch
onswitch.co.uk
This course is delivered in two parts via Zoom. You will need a device with good sound, camera and mic. Course 1: This course is exclusively for new or recent graduates: Part 1: Wednesday 11th Septemb...It's past the 10th of the month so your Onswitch Call Coaching results will have landed with you if you are subscribed!
Time to listen to your calls, review your report and re-focus the team.
What went well?
What needs to be done differently?
What support do the team need?
Message us if you'd like support materials to self review your Onswitch calls and we will email you them!
Remember, the phone remains the predominant touch point in the customer journey especially when owners are worried.
For those new to leading a team or are interested in fine-tuning their skills our Managing and Coaching Teams to Success course is for you!
Not only does this course come with a complementary team survey, and personality profile, delegates come away with 👇
- A deeper understanding of what motivates the people within their team
- Understanding different responses to change and how to apply this understanding when facilitating change
- How to deliver feedback on an individual level
- Understanding personality types and tailoring your communication effectively
- Setting goals and understanding how you will support your team to achieve them
Join us in February for our next intake! Dates for this interactive workshop are Thursday 6th and 13th February 10am-12:30pm