CX CONGRESS 2020

Onswitch is proud to deliver one of the most respected annual customer experience events for the veterinary sector, Cx Congress.

Full audio visual content for all sessions in every stream of previous congresses is available to view online, anytime, anyplace, anywhere.

Cx Congress

WhereYour laptop, at your own comfort!

WhoAnyone involved in delivering the customer experience – reception, nurses, managers and vets

WhyThe Customer Experience Matters

The only international CPD event focused solely on the customer experience within the veterinary sector, Cx Congress takes place every June and features renowned experts delivering sessions across four streams:

  • Front desk
  • Consulting
  • Leading
  • SQP / Farm

There is something for everyone in the team, from the front desk to the consult room, from the country store sales floor to the yard.

Purchasing a Cx Congress pass buys you unlimited access to every session from the extensive CPD archives.

CONGRESS AGENDA

Full Congress Pass

$450+GST

Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.

Testimonials

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1 years ago

Onswitch

Worth a revisit

It’s all about connection.

There is admin that clients can do for themselves and are happy to choose to do if they wish to

Then there is a moment when care needs to be curated and coproduced eg the collaborative moments

So make sure to connect at point of need eg when a client needs help to know what to do

There’s admin

And there’s the need to help and connect

Most folks still call
Typically there are 1000 calls managed per vet per month and maybe a few hundred app chats or online bookings

So most folks do call as they need your help

So remember the phone still counts!

#FirstContactResolution
#FirstCallResolution

#Train
#Measure
#Manage

onswitch.co.uk/index.php/telephone-skills-5-steps/
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1 years ago

Onswitch

Thinking of opening a practice? Join us for our Open Your Own Practice course coming up in February!

In this course we explore what it takes from writing your business plan to launching and how to make your vision come to life. This two part course is delivered via Zoom on:
Part 1: Thursday 16th February 6pm-8:30pm
Part 2: Thursday 23rd February 6pm-8:30pm

Give us a call to book your place: 01476 565343 or email info@onswitch.co.uk
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Contact Us

1300 933 010

info@onswitchaustralia.com