CX CONGRESS 2020

Onswitch is proud to deliver one of the most respected annual customer experience events for the veterinary sector, Cx Congress.

Full audio visual content for all sessions in every stream of previous congresses is available to view online, anytime, anyplace, anywhere.

Cx Congress

Where: Your laptop, at your own comfort!

Who: Anyone involved in delivering the customer experience – reception, nurses, managers and vets

Why: The Customer Experience Matters

The only international CPD event focused solely on the customer experience within the veterinary sector, Cx Congress takes place every June and features renowned experts delivering sessions across four streams:

  • Front desk
  • Consulting
  • Leading
  • SQP / Farm

There is something for everyone in the team, from the front desk to the consult room, from the country store sales floor to the yard.

Purchasing a Cx Congress pass buys you unlimited access to every session from the extensive CPD archives.

CONGRESS AGENDA

DAY ONE

DAY TWO

Full Congress Pass

$450+GST
CONTACT US

Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.

Testimonials

  • Jackie Elsey, our Customer Care supervisor, receives the Index mystery shopper report each month. The charts are clearly presented, so it’s easy to see how we’ve done, compared both to recent months and to the national average in each measure…

    Willow Veterinary Centres

  • We use the Onswitch Index every month as an accurate and effective tool to randomly monitor the quality of our call answering. In this way we ensure that we maintain our high standards and can give the team appropriate feedback…

    Ian Stroud, Vet4Life

  • Thank you very much for the Mini Fixer Report – two have just come by post and they look really smart. I’ve put a keen member of the team on to it – she’ll look to action the recommendations…

    Anne Stewart, Robson and Prescott Vets

  • We’re always looking to further improve the service we give to our clients, – we pride ourselves on always going the extra mile, and our Mini Fixer is another tool to help us measure performance…

    Verity Johnson, Sandhole Veterinary Centre

  • The Fixer report weighed in at over 100 pages, detailing the findings of a range of research with clients, local owners and pet care businesses, as well as a comprehensive audit of four key aspects of our business…

    Jonathan Newman, Newman Watters Vets

  • Onswitch created and led a team session with us a few years back and I was really pleased with the results. Shaping our approach together, as to how we put the customer at the heart of everything we do, was so valuable…

    Adam Tjolle, Inglis Vets

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Onswitch

2 months ago

Onswitch

Ed the cat joined a team for a workshop Alison was delivering on her Australian trip!

Always nice to have a furry friend join in, even to sit on the materials 🐱🐱 ... See MoreSee Less

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Contact Us

1300 933 010

info@onswitchaustralia.com