Cx Congress
Where: Your laptop, at your own comfort!
Who: Anyone involved in delivering the customer experience – reception, nurses, managers and vets
Why: The Customer Experience Matters
The only international CPD event focused solely on the customer experience within the veterinary sector, Cx Congress takes place every June and features renowned experts delivering sessions across four streams:
- Front desk
- Consulting
- Leading
- SQP / Farm
There is something for everyone in the team, from the front desk to the consult room, from the country store sales floor to the yard.
Purchasing a Cx Congress pass buys you unlimited access to every session from the extensive CPD archives.
Full Congress Pass
$450+GST
Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.
Testimonials
The Veterinary Conference program has been released!
Alison looks forward to joining you - see what is on here!
Ed the cat joined a team for a workshop Alison was delivering on her Australian trip!
Always nice to have a furry friend join in, even to sit on the materials 🐱🐱
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou