Measure

When you’re managing a busy practice, routinely measuring service quality can sometimes be low down on the priority list. Yet unless you can quantify the customer experience provided by the team at every touch point of the client’s journey to and through the practice, how will you know if footfall and active client numbers are falling? And crucially, how will you find out early on what you need to do to address it?

 

Onswitch offer two essential and cost effective measurement tools that make it easy to monitor and improve client and patient outcomes. With robust, accurate and rapid feedback loops in place, you can ensure that the customer experience you provide is the very best it can be, every day, no matter who is answering the phones or staffing the consult rooms.

Call
Coach


Competitor
Index


Price
Checker


Consult
Coach


Team
Track


Testimonials

Facebook

3 days ago

Onswitch

Alison has returned from her Australia trip! ✈️

Alison has thoroughly enjoyed connecting with teams across different parts of Australia, meeting new and familiar faces and sharing learnings.

Lots of post it notes, 'Now, Soon, Later' recommendations and smiles!

Sometimes it can be so exciting to get started with change or implementing new learnings and at the same time hard to prioritise. At Onswitch use this framework to stay focused: Now, Soon, Later!

Enjoy!
... See MoreSee Less

View on Facebook

5 days ago

Onswitch

For those of you subscribed to our Onswitch Index you will have just received your results! So what went well?

📞 Did you answer all calls on the first attempt?
🫶 Did you give empathy?
😻 Did you care before cost?
🐴🐱🐶 Did you offer to see the patient?

What do you need to do differently?

Use the measurement to coach the team and deliver a great #CX
... See MoreSee Less

View on Facebook

Twitter

Contact Us

1300 933 010

info@onswitchaustralia.com