When you’re managing a busy practice, routinely measuring service quality can sometimes be low down on the priority list. Yet unless you can quantify the customer experience provided by the team at every touch point of the client’s journey to and through the practice, how will you know if footfall and active client numbers are falling? And crucially, how will you find out early on what you need to do to address it?
Onswitch offer two essential and cost effective measurement tools that make it easy to monitor and improve client and patient outcomes. With robust, accurate and rapid feedback loops in place, you can ensure that the customer experience you provide is the very best it can be, every day, no matter who is answering the phones or staffing the consult rooms.
Testimonials
🎓 Have a new or recently qualified graduate among the team?
We are welcoming specifically new and recently qualified graduates onto both our 7 Steps consulting skills in September and our Managing Difficult Situations course in December.
Delivered by Alison Lambert, these courses will allow new graduates to come together learning how to nail their consult room experience, communicate well with owners and know how to have tricky conversations when they do arise.
We know that adopting the 7 Steps framework is good for pets, good for owners, the clinician and the practice! We also know it is great for giving graduates confidence in running consultations and by attending the difficult situations workshop too, allows them to have the toolkit of skills as they embark on their career with you.
Our graduate specific intake of the 7 Steps Course is running in two parts via zoom on:
Part 1: Wednesday 11th September 10am-12:30pm
Part 2: Wednesday 25th September 10am-12:30pm
Our Difficult situations course is running again in two parts via zoom on:
Part 1: Tuesday 3rd December 9am-11:30pm
Part 2: Tuesday 10th December 9am-11:30pm
Delegates will have the option to join a WhatsApp group to give them additional community and support.
Book your place today!
Over the last week the Onswitch team have been on the move delivering multiple team workshops, consultancy days, a site visit and senior team meetings!
Lots of post it notes, stories, sharing of experience and journeys 👏
Reignite your client experience on the phone in just 5 Steps with our 5 Steps Telephone Skills!
Delegates will get a deeper understanding of the client journey and why their role matters in connecting patients to clinicians.
Practice's see an improvement in their overall client experience on the phone, engagement with owners and appointment offer rates.
Join us in August for our next intake!
Telephone Skills – 5 Steps - Onswitch
onswitch.co.uk
Telephone Skills - 5 Steps A tried and tested 5-step process to help practices deliver an excellent customer experience over the telephone. BOOK A COURSE 5 STEPS TELEPHONE SKILLS WHAT DOES THIS COURSE...