Why is veterinary CPD so important?
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09 December, 2019 / No comment
We are proud to be recognised as a leading force in the understanding, training and delivery of the veterinary customer experience (Cx).
We make things happen, helping practices large and small around the globe put the customer at the heart of their business, driving improvements in team and client recruitment and retention, as well as boosting practice profitability.
Click below to see how we can help you and your team create a customer centred business.
During Covid-19 all our training courses are available remotely.
OUR CORE SERVICES
Onswitch’s core services cover four fundamental areas, and are instrumental to what they do
Established in 2001, our fundamental purpose has always remained the same – to inspire change and create customer-centred practice so that pets, horses and livestock receive the best care.
We passionately believe that improving the customer experience should always be the number one priority for veterinary practices and the animal healthcare industry. Only by fully understanding the customer journey can we make it better for the animal patients.
And once we make it better, together we can build sustainable businesses, motivated and stable teams, and a loyal client base.
What Our Customers Say
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Our Blog
Follow our latest news, updates and where we well be speaking next
White whine
Team Onswitch have been on the road even more than usual of late. So far, so good. Until we got to Luton. After a hard day’s CPD, we just fancied a nice chilled glass of wine. Not an unreasonable request in a successful international......
06 July, 2018 / No comment
When customer service feels like a kick in the teeth!
We’ve been visiting the same dentist since forever. A private dentist, mind, so goodness knows how many pounds have been extracted from our purse in the name of whiter teeth over the years. The Onswitch dental routine features regular teeth whitening, using a product......
06 July, 2018 / No comment
What is Vet CPD and how can i access Vet CPD online courses?
What is Vet CPD? Veterinary Continuing Professional Development (Vet CPD) is the process by which vets continually maintain, improve and broaden their professional and personal skills and knowledge to ensure they remain professionally competent. In the UK, all practising vets must undertake a minimum of......
06 November, 2019 / No comment
Tyred of average service?
Car tyres – not the most exciting things to spend a couple of hundred pounds on, but quite important as routine expenditure goes. Even more important than haircuts apparently. So when the Onswitch car passed its recent MOT with an urgent advisory comment to......
06 July, 2018 / No comment
Alison spent the evening with BSAVA talking about how to have conversations with clients in the unplanned consults.
We covered a lot of ground and the journey starts well before the consult took place.
Start with the “Bit before you”
What has happened before you say hello?
Life is complex and we do need to know more about how owners end up in front of you.
Their journey matters,
Their start point matters,
And people care deeply about their pets.
Of course we went a bit off piste into skills gaps, loo roll choices and ethical challenges … but we did! Worth a listen if you have access ☺️
#Onswitch
#BitBeforeYou
Today we welcomed our first intake of graduates to our 7 Steps Consult Skills workshop!
Great to welcome new team members from across the country to the profession and support them in nailing the client experience in the consult room. Getting these key communication skills are so essential and important for careers.
We have now added a new date in December for the next graduate specific intake, check it out👇
Graduate Consult Skills - Onswitch
onswitch.co.uk
Graduate Consult Skills An interactive workshop to give you the skills and confidence to get the best out of your client communications. BOOK NOW Consult skills, for new and recent graduates First of ...This week we have worked with a practice on enhancing their client experience with a key focus on empathy. How we can demonstrate it, why it’s important for owners to hear and how this can impact outcomes.
Great to see the light bulb moments and as always there were plenty of post it notes!