Australia Consultancy

Onswitch in Australia – Bespoke training for practice teams


Twice every year, throughout May and October, Alison Lambert is based in Australia to deliver training workshops for veterinary practice and pharmaceutical teams right across the country. These training days are completely bespoke and built on a detailed understanding of the nuances of the Australian animal healthcare market. Every workshop and coaching session is unique – Alison will create and deliver one or two days of engaging, informative and highly interactive tailored content that meets the specific challenges and opportunities facing your business.

Bespoke practice training can draw on key elements of Onswitch in Australia’s portfolio of research tools and training courses as appropriate, helping every individual grow and work better together as a team, each delivering a consistently excellent customer experience, from receptionists to nurses and vets:

  • Veterinary receptionist training
  • Reception training for vets
  • 5 Steps telephone skills for vets
  • 7 Steps communication skills for vets
  • Onswitch Index telephone customer care reporting
  • Mystery shopping visits
  • Online presence and social media auditing
  • Balanced scorecard business analysis
  • Managing difficult situations
  • Feeling comfortable talking about money

Great value bespoke training for veterinary practice teams


Focusing on the customer experience is proven to be the best way to boost practice turnover, increase client numbers and spend and strengthen team morale. Investing in a bespoke training day with Alison Lambert will help reevaluate business priorities and ensure team focus stays where it matters – on the customer.

Alison’s day rate is $6,000 +GST (including all expenses).


Her straightforward approach, pragmatism and extensive experience guarantee tangible improvements after just one day with your team. Why spend more on lengthy consultancy programmes or tie your practice into reciprocal sales deals when all it takes is one day with one of the most experienced and honest people working in the Australian veterinary sector?

Mystery shopping research from Onswitch in Australia


Of course, if your practice is looking for help with quantifying service delivery and measuring performance, we can help here too. Alison Lambert is in Australia offering bespoke training for practice teams throughout May and October each year, but Onswitch in Australia has a dedicated in-market team working permanently across the country every day, delivering our acclaimed training and reporting services to veterinary practice teams.

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